CX Innovation Summit (North America) is GDS Group’s executive, in-person forum for senior CX, customer service, and digital leaders who are scaling AI and transformation to deliver faster, more efficient, and more personalized experiences. The agenda blends mainstage keynotes with candid panels, mission-track sessions, and peer-to-peer networking designed to produce solution-led outcomes. Core themes include moving from AI pilots to measurable CX performance, orchestrating experiences in real time, trust-driven personalization, and redefining the human role in an intelligent CX operating model. The summit is hosted at MGM National Harbor and is built around a curated, senior audience.
- Date: May 18–20, 2026.
- Location: MGM National Harbor, Maryland, USA.
- Contacts: Via the GDS Group Contact us web form.